For online purchases, Wolfhardt will accept merchandise in its original condition for a refund of the purchase price when accompanied by the original invoice.
Return merchandise must be post marked within 30 days from the date of delivery to Wolfhardt.com or returned to a Wolfhardt boutique within the United States. However, all PayPal purchases must be returned exclusively to Wolfhardt.com. Online purchases may not be returned or exchanged at Wolfhardt.com, department stores or other wholesale distributors.
Corporate gifts must be returned exclusively to Wolfhardt.com within 10 days from the date of delivery.
We recommend utilizing the prepaid label included within the package, if for any reason you are unable to locate this prepaid label please email us at email@example.com. Wolfhardt will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled or damaged (i) prior to acceptance by FedEx, UPS or USPS when utilizing the prepaid label provided by Wolfhardt or (ii) in the event that the prepaid label provided by Wolfhardt is not used for the return shipment.
Merchandise that has been worn, used, altered or damaged will not be accepted. Each item is shipped with a return tag attached. Returns on these specific items will only be honored if the label remains intact.
Wolfhardt reserves the right to refuse the return of any merchandise that does not meet the above return requirements in Wolfhardt sole discretion.
Merchandise returned to Wolfhardt will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.
For updates regarding your return, please contact firstname.lastname@example.org and include the return tracking number. Emails will be responded to within 1-2 business days.
Made to Order items: upon receiving your order request, a Wolfhardt online sales representative will contact you to collect your payment information and confirm the delivery window of your order. Please note that once a made to order has successfully been submitted, it cannot be canceled, modified or returned for a refund.